Can Lean work in software development? The answer lies in Lean development, which is the application of Lean principles when developing software. Software development, like manufacturing (where lean originated), has definable and repeatable processes, meaning Lean can be used to…
A process map is a useful tool that helps you visualize all the steps in a process, from the inputs to the outputs. To create an effective process map, you need a framework that will guide the creation process. You…
There is something wrong with your process: it keeps failing and you don’t know why. You ask yourself, “What’s wrong?” The first step to answering this question is to draw a process map. But what is a process map and…
Running a small business is a tough but rewarding job. But launching in a market that is full of big businesses can make the job even tougher. How does a small business owner stay competitive? Here are four ways: 1.…
These days, people expect nothing less than an exceptional customer experience, which is impossible to achieve without customer service. You need to understand how customer service is the key to success. Here are five reasons why you should take it…