In this digital age, customers are vocal now more than ever. This means organizations can no longer survive if their approach to communicating with customers is one-sided. That is where Voice of the Customer (VoC) comes in, allowing organizations to…
In a highly-competitive market, you have to strike while the iron is hot and deliver products when the demand arises. When your organization receives an order, how do you work out the amount of time you need in order to…
Lean is all about eliminating waste in organizational processes and Six Sigma is about reducing variation (unexpected results or defects). Lean and Six Sigma, although distinct, go well together. They provide a massive competitive advantage to organizations that want to…