The whole corporate world is keeping their knees deep into this ocean of customer service, where their only priority is to keep their customers content.
Six Sigma Contributors are global leaders who contributed to the society of Six Sigma and its achievement in the past several years.
The 5 Whys is a technique or process where a set of iterative questions are asked multiple times until the root cause of the problem is determined.
A Kanban Board is introduced as a white board, which allows employees to utilize sticky notes, colored magnets and push pins.
The reason why software industry has developed an interest towards this unique methodology is that it has a clear approach towards waste elimination.