Voice of the Customer Archives

Voice of the Customer: What Is It and Why Is It Important

In this digital age, customers are vocal now more than ever. This means organizations can no longer survive if their approach to communicating with customers is one-sided. That is where Voice of the Customer (VoC) comes in, allowing organizations to…

Quality: What Does it Take to Build the Right Culture?

February 28, 2017
Thought Leader - L6s
Business, Leadership, News and Trends, Voice of the Customer
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Quality! That word is bantered around the workplace and boardrooms with a significant level of frequency. If you listen to the conversation, everybody has it and it’s the reason their competitor is failing. Quality is only found when a culture of quality exists within an organization. When the culture doesn't reflect that, it doesn't exist.

Voice of The Customer: Are You Socially Acceptable?

Organizations clearly understand the importance of Customer Service and Voice of The Customer (VoC) initiatives. Their programs are consistently being fine tuned to ensure a consistent and continuous state of improvement exists. But the question exists: is your organization socially acceptable in today’s digital environment?