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Voice Of The Customer: What Is It And Why Is It Important

Voice of the Customer: What Is It and Why Is It Important

  • June 11, 2021
  • Contributor
  • Voice of the Customer
  • 0 Comments

In this digital age, customers are vocal now more than ever. This means organizations can no longer survive if their approach to communicating with customers is one-sided. That is where Voice of the Customer (VoC) comes in, allowing organizations to…

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What Is Takt Time In Lean?

What is Takt Time in Lean?

  • September 18, 2020
  • Contributor
  • Lean Six Sigma
  • 0 Comments

In a highly-competitive market, you have to strike while the iron is hot and deliver products when the demand arises. When your organization receives an order, how do you work out the amount of time you need in order to…

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5 Lean Six Sigma Principles Every Organization Should Follow

5 Lean Six Sigma Principles Every Organization Should Follow

  • August 18, 2020
  • Contributor
  • Lean Six Sigma
  • 0 Comments

Lean is all about eliminating waste in organizational processes and Six Sigma is about reducing variation (unexpected results or defects). Lean and Six Sigma, although distinct, go well together. They provide a massive competitive advantage to organizations that want to…

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