In this digital age, customers are vocal now more than ever. This means organizations can no longer survive if their approach to communicating with customers is one-sided. That is where Voice of the Customer (VoC) comes in, allowing organizations to…
Lean provides organizations in many industries a set of valuable tools for eliminating wastes in processes. One of them is value stream mapping. Keep reading to find out what it is and why it is important for organizations that want…
There is something wrong with your process: it keeps failing and you don’t know why. You ask yourself, “What’s wrong?” The first step to answering this question is to draw a process map. But what is a process map and…
Lean is all about eliminating waste in organizational processes and Six Sigma is about reducing variation (unexpected results or defects). Lean and Six Sigma, although distinct, go well together. They provide a massive competitive advantage to organizations that want to…
Project management is crucial to making sure all projects an organization undertakes are successful. As such, project management is important to all the organization’s stakeholders. This includes everyone from the investors, CEO and senior managers to the line managers, employees…