Quality! That word is bantered around the workplace and boardrooms with a significant level of frequency. If you listen to the conversation, everybody has it and it’s the reason their competitor is failing. Quality is only found when a culture of quality exists within an organization. When the culture doesn't reflect that, it doesn't exist.
Lean Six Sigma practices are no different than any other professional practice. It is based on specific methodologies that have been proven, time and time again, to be effective. Mechanics have their tools, surgeons have their tools and pilots have…
You have heard that question asked time and time again with quality issues. For a CFO, if you cannot quantify the financial benefit, then you cannot justify the initiative. Quality is a great thing, but in the real world, cash is king! Quality professionals just cringe at this train of thought. How do you strike a balance?
What do you fear? Fear comes in many forms and fashion. The power of your fears typically comes from sources that are not supported in fact. Legend, folklore and hearsay fuel the fears of people. Fear in the workplace is sourced from those same venues, then fueled by careless and reckless management behaviors.
Doesn’t the question WHY drive most people crazy? Of course it does! You are asked a simple question and you respond with a simple, logical answer. Then, your eyes roll and the blood pressure rises when you get the WHY…