How is Lean Six Sigma Helping Customer Service?
The whole corporate world is keeping their knees deep into this ocean of customer service, where their only priority is to keep their customers content.
Voice of The Customer: Are You Socially Acceptable?
Organizations clearly understand the importance of Customer Service and Voice of The Customer (VoC) initiatives. Their programs are consistently being fine tuned to ensure a consistent and continuous state of improvement exists. But the question exists: is your organization socially acceptable in today’s digital environment?