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voice of the customer

Home » voice of the customer
How Is Lean Six Sigma Helping Customer Service?

How is Lean Six Sigma Helping Customer Service?

  • January 23, 2018
  • Thought Leader - L6s
  • Business, Lean Six Sigma, Six Sigma
  • 0 Comments
The whole corporate world is keeping their knees deep into this ocean of customer service, where their only priority is to keep their customers content.
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Voice Of The Customer: Are You Socially Acceptable?

Voice of The Customer: Are You Socially Acceptable?

  • October 5, 2016
  • Thought Leader - L6s
  • Lean Six Sigma, Voice of the Customer
  • 0 Comments
Organizations clearly understand the importance of Customer Service and Voice of The Customer (VoC) initiatives. Their programs are consistently being fine tuned to ensure a consistent and continuous state of improvement exists. But the question exists: is your organization socially acceptable in today’s digital environment?
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