The fear of failure. It is a disease that cripples otherwise successful people and destroys innovation, creativity and growth. That fear can also permeate an organization to the core. Failure elicits feelings such as anger, frustration, and confusion that, while unpleasant, are usually not sufficient to trigger a full-blown fear of failure.
Organizations clearly understand the importance of Customer Service and Voice of The Customer (VoC) initiatives. Their programs are consistently being fine tuned to ensure a consistent and continuous state of improvement exists. But the question exists: is your organization socially acceptable in today’s digital environment?
Are you building a Six Sigma professional? Understanding what it takes is really no different than building a profession in any other industry. However, there are some unique traits that we look for that equals success in the industry. In the Six Sigma profession, those traits are not globally established, but understood as the essential standard.