Although Lean Six Sigma is a process mostly designed for the manufacturing industry, it can also help many aspects of a firm and business. Lean Six Sigma relies on mathematics to eliminate mistakes and defects. In this way, Lean Six…
Any organization that provides products and services to its customers has a process. More than that, they would want these processes to ultimately deliver the best value to their customers. In doing so, these customers will reward the organization with…
The concept of zero defects is debatable in quality standards, as some may regard it as an idea where perfection exists and there’s no room for improvement.
In this blog, we are going to discuss some of the Lean Six Sigma tools in order to highlight the advantages of both methodologies.
Understanding customer needs has become a business norm today. A Kano model gives a thorough analysis of customer needs to understand customer expectations.